{"id":1217,"date":"2019-09-12T08:24:42","date_gmt":"2019-09-12T06:24:42","guid":{"rendered":"\/?page_id=1217"},"modified":"2026-10-14T19:11:28","modified_gmt":"2026-10-14T17:11:28","slug":"retours","status":"publish","type":"page","link":"https:\/\/awesomegreenbeauty.com\/en\/retours\/","title":{"rendered":"Returns"},"content":{"rendered":"
\n

RETOURS<\/h3>\n\n\n\n

\u00a71 \u2013 RIGHT AND TIME LIMITS TO RETURN<\/strong><\/p>\n\n\n\n

In accordance with article L. 221-18 of the French Consumer Code, the Buyer has a period of 14 (fourteen) days from the date of receipt of the parcel containing the products ordered to exercise his\/her legal right of withdrawal without having to give reasons for his\/her decision.<\/p>\n\n\n\n

\u00a72 \u2013 RESULTS OF EXERCISING THE RIGHT TO RETURN ORDERED PRODUCTS<\/strong><\/p>\n\n\n\n

2.1 Products excluded from the statutory right of withdrawal<\/strong><\/p>\n\n\n\n

In accordance with article L.221-28 of the French\n French Consumer Code, the right of withdrawal cannot be exercised for Orders exercised for Orders relating to :<\/p>\n\n\n\n

    \n
  • The supply of goods which have been opened and unsealed after delivery and which cannot be returned for reasons of hygiene or health protection;<\/li>\n\n\n\n
  • The supply of goods made to the consumer's specifications or clearly personalised.<\/li>\n<\/ul>\n\n\n\n

    En cons\u00e9quence l\u2019Acheteur est alert\u00e9 sur le fait, qu\u2019il ne pourra pas faire valoir son droit de r\u00e9tractation sur les produits dont les emballages ont \u00e9t\u00e9 ouverts ou descell\u00e9s par ce dernier et dont une nouvelle commercialisation par MYGREENBRANDS pr\u00e9senterait des risques pour des raisons d\u2019hygi\u00e8ne ou de protection de la sant\u00e9 pour les consommateurs (ex : les produits de soins, de maquillage\u2026).<\/p>\n\n\n\n

    <\/p>\n\n\n\n

    2.2 Cons\u00e9quences de l\u2019exercice du droit de r\u00e9tractation l\u00e9gal<\/strong><\/p>\n\n\n\n

    Si les produits peuvent faire l\u2019objet du droit de r\u00e9tractation l\u00e9gal, l\u2019Acheteur exer\u00e7ant son droit de r\u00e9tractation dans les conditions pr\u00e9vues au pr\u00e9sent article en termes de d\u00e9lai et de modalit\u00e9s de retour des produits, pourra obtenir :<\/p>\n\n\n\n

      \n
    • un avoir d\u2019un montant \u00e9gal au prix des produits retourn\u00e9s, utilisable uniquement sur le Site ou en boutique AWESOMEGREENBEAUTY.COM ;<\/li>\n\n\n\n
    • un remboursement des produits retourn\u00e9s et le remboursement inclut les frais de livraison initiaux, sur la base du tarif de livraison standard.<\/li>\n<\/ul>\n\n\n\n

      Le remboursement interviendra dans un d\u00e9lai 14 jours \u00e0 compter \u00e0 compter de l\u2019information de la r\u00e9tractation. Le remboursement pourra \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration des produits, objets du droit de r\u00e9tractation.<\/p>\n\n\n\n

      2.3 Frais<\/strong><\/p>\n\n\n\n

      Conform\u00e9ment \u00e0 l\u2019article L221-23 du Code de la Consommation fran\u00e7ais, les frais de retour des produits demeureront \u00e0 la charge de l\u2019Acheteur ou du destinataire de la Commande si c\u2019est ce dernier qui exerce le droit de r\u00e9tractation, except\u00e9 en cas de retour pour cause de d\u00e9faut de conformit\u00e9 des produits livr\u00e9s par rapport \u00e0 la Commande ou de produit endommag\u00e9.<\/p>\n\n\n\n

      \u00a73 \u2013 MODALIT\u00c9S D\u2019EXERCICE DU DROIT DE R\u00c9TRACTATION L\u00c9GAL <\/strong><\/p>\n\n\n\n

      L\u2019Acheteur ou, le cas \u00e9ch\u00e9ant, le \ndestinataire de la Commande, doit informer MYGREENBRANDS de sa volont\u00e9 \nde se r\u00e9tracter de l\u2019une des mani\u00e8res suivantes :<\/p>\n\n\n\n

        \n
      • Renvoyer les produits concern\u00e9s NON OUVERTS OU DESCELLES\u00a0 au magasin AWESOME, 49 rue Saint-Georges 75009 Paris avec la facture et le r\u00e9c\u00e9piss\u00e9 de CB le cas \u00e9ch\u00e9ant;<\/li>\n\n\n\n
      • Contacter le Service Clients de MYGREENBRANDS dans un d\u00e9lai de 14 (quatorze) jours \u00e0 compter de la r\u00e9ception de la Commande et
        adresser la demande de r\u00e9traction \u00e0 l\u2019adresse suivante MYGREENBRANDS
        49 rue Saint-Georges Paris 75009 par courrier ou courriel info@mygreenbrands.com<\/li>\n\n\n\n
      • En cas de r\u00e9ception des produits au-del\u00e0 du d\u00e9lai de retour l\u00e9gal, le droit de r\u00e9tractation sera consid\u00e9r\u00e9 comme expir\u00e9 et la vente sera d\u00e9finitive. <\/li>\n<\/ul>\n\n\n\n

        Aucun retour en Point Relais ne sera accept\u00e9.<\/p>\n\n\n\n

        \u00a74 \u2013 ORDERED PRODUCTS RETURN<\/strong><\/p>\n\n\n\n

        AWESOME
        49 rue Saint-Georges
        75009 Paris, France
        Aux heures d\u2019ouverture mentionn\u00e9es sur le Site. <\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

        RETOURS \u00a71 \u2013 DROIT ET D\u00c9LAI DE R\u00c9TRACTATION L\u00c9GAL Conform\u00e9ment \u00e0 l\u2019article L. 221-18 du Code de la Consommation fran\u00e7ais, l\u2019Acheteur dispose d\u2019un d\u00e9lai de 14 (quatorze) jours \u00e0 compter du jour de r\u00e9ception du colis comportant les produits command\u00e9s, pour exercer son droit de r\u00e9tractation l\u00e9gal sans avoir \u00e0 motiver sa d\u00e9cision. \u00a72 \u2013 […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-1217","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/pages\/1217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/comments?post=1217"}],"version-history":[{"count":5,"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/pages\/1217\/revisions"}],"predecessor-version":[{"id":41607,"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/pages\/1217\/revisions\/41607"}],"wp:attachment":[{"href":"https:\/\/awesomegreenbeauty.com\/en\/wp-json\/wp\/v2\/media?parent=1217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}